1 What types of rugs do you offer?
We offer a wide variety of marketable rugs and mats, including area rugs, runners, outdoor rugs, doormats, and large and commercial-size mats, in Modern, Minimalist, Abstract, Hand-carved and Geometric designs.
2 What are your minimum order quantities for wholesale purchases?
Our minimum order is £500. However, we are flexible and lower order quantities will be accepted depending on availability and courier charges. For single-item orders, our dropship pricing will apply.
3 What are your payment terms and methods?
We accept secure payments through bank transfers.
4 How long does it take to process and deliver an order?
We offer same-day dispatch and next-day delivery. Next-day delivery charges may apply. Standard delivery can take up to 2 business days depending on the selected shipment method, any upcoming bank holidays and/or weekends.
5 What are the shipping options and costs for bulk orders?
We offer free shipping for all pallet orders that meet our minimum order requirement. Extra shipping charges may apply for orders that do not meet the minimum requirement.
6 Are your rugs eco-friendly and certified?
Approximately 96% of our product range is OEKO-TEX certified, guaranteeing that our products are free from any harmful substances. A considerable part of our rug collection is made using sustainable materials like jute, cotton and regenerated yarn. Our mats range includes recycled cotton and recycled PES materials. Our manufacturing process complies with all Environmental and Quality Management Systems, including a zero-water waste process.
7 How do I set up a wholesale account with your company?
Setting up a wholesale account is easy. Contact our team and we will guide you through the process and give you more detailed information.
8 Do you offer drop shipping services for retailers?
Yes, we provide drop shipping services, allowing you to sell our rugs directly to your customers without the need to hold inventory.
9 What support do you offer for marketing and sales?
We provide marketing materials, high-quality product images and descriptions to help you promote and sell our rugs more effectively.
10 Do you offer volume discounts or loyalty programmes for regular customers?
Yes, we offer volume discounts based on the order size.
11 What is your returns and exchanges policy?
We offer returns and replacements only for defective products. Please contact our team within 30 calendar days of receipt.
Still have questions?
Our team is happy to help with orders, samples and trade enquiries.